We are committed to the safety and well-being of our guests and staff. Through our Safety Promise program, we will ensure that everyone feels safe so that the power of our experience can shine through.

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Safety First is our #1 Core Value

 

FlyOver Iceland's Safety Promise is our commitment to the safety and well-being of our guests and staff.  

Through this program, we will ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

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SAFE: Ensure adequate physical distancing
  • We have limited our capacities per time slot in the attraction to ensure social distancing can be practiced.
  • We are now only accepting credit and debt payments to reduce physical interactions between guests and staff.
  • We honour the government's guidelines on social distancing.
  • Floor markings show 2-metre/6-foot distances in all required areas and stanchions are used to separate people to ensure distancing.
  • Each small group will have a Flight Guide at all times to make sure social distance rules are being considered.
  • We encourage our guests to wear masks and gloves.
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CLEAN: Heighten hygiene and sanitation protocols
  • All guest and staff spaces have undergone deep cleaning with bleach, and will continue to be cleaned frequently throughout daily operations.
  • The ride will be fully sanitized between rides.
  • You’ll find hand sanitizer stations at all property entrances, public spaces and near washrooms.
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INFORMED: Rigourous staff training and communications
  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.
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PEACE OF MIND: Taking a positive approach
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

*Our teams are diligently implementing distancing and cleaning initiatives in collaboration with local and national organizations. These initiatives may be adapted based on health recommendations as the global health crisis and recovery evolves.

Questions? Contact Us.

Call us today at 1.888.895.8595.
A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

 
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